Technical Support
Local: (360) 788-7830
Toll Free: 1-877-493-7949
Email: [email protected]
F.A.Q. -
Freqeuntly Asked Questions :
Proxis Store Manager
Q: How to get a TM-T88 IV serial to print normal
within store manager?
Q:Why is my sales tax not being applied?
Q:How do I copy my inventory to another location?
Q:The label is not printing aligned?
Q:Why do I receive a "cannot access products.mdb file" error?
Q:When opening Databases in Store Manager Office nothing happens. The computer appears to freeze and the Store Manager Office screen does not change.
Q:
I'm having trouble inputting data into store manager
it is not taking the info and is changing it to zero.
Q:
I need to change the database location without opening
stock manager
Q:
How can I make the Cash Register ask me if I want identify the
customer?
Q:
I´ve read the manual on creating gift cards but the item
"GC" no longer exists in my inventory, how do I get
it back?
Q:
Every time I hit the tender button I get the following error "Transaction
is not in Index in this table. In subput receipt-40," how
do I fix this?
Q:
How do I change the default amount of money my cash drawer starts
with when open opening the store?
Q:
What information can Proxis Store Manager export?
Q:
Cash Register gives the message "PC Charge is not running"
when trying to process credit cards.
Q:
Require cashier identification (system preferances) does not cause
the register to lock up start.
Q:
The software will not allow a second copy of the receipt to be
printed it is giving me an error.
Q:
How to do I setup bottle deposits?
Q:
How do I print a detailed report of my product sales?
Q:
How do I setup credit limits for my customers?
Q:
Where is the file from the CS1504 being downloaded to?
Q:
Receiving a "file not found" error when synching a xt50.
Q:
I´m getting a error when exporting my vendor database for
Quickbooks.
Q:
I just recently changed merchants why am I now getting invalid
merchant errors?
Q:
Day sales item report is showing all products ever sold.
Q:
How can I prevent my register from allowing negative quantities?
Q:
How do I refund a customer their balance on their accounts?
Q:
How do I install the POS database on a network drive?
Q:
What do I do if I get an error 70 message when processing credit
cards?
Q:
I am receiving errors in Store Manager Register and the software
closes when accessing product details for some items.
Q:
When processing returns in Cash Register (Actions>Sales Return),
F7, F8, and F9 are grayed out (not available).
Q:
I am having problems generating the quick books export file. I
get an "20477 Invalid File Name" error.
Q:
Data integrator is not functioning correctly and is not uploading
my data.
Q:
I´m running Windows WePOS and my help file is not functioning,
why?
Q:
When closing out the register, Store Manager gives an error saying
that a printing error has occurred and the report did not print
out correctly.
Q:
Store Manager gives an "Error: 70" when using PC Charge
and Avast anti-virus software.
Q:
I'm getting an error 20477 when trying to create a Quickbooks
import file.
Answers
Q: How to get a TM-T88 IV serial to print normal
within store manager?
A: You cannot use the Advance drivers.
Use the standard TM-T88 II driver from the TDR161.EXE file then
make sure to have unchecked use standard fonts under the logo
settings within the receipt/invoice setup - more settings. This
will allow the printer to print at a normal rate.
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Q:Why is my sales tax not being applied?
A: There are a couple of places that need to be configured in order
for a sales tax to properly apply. First off in the Proxis Office,
under the setup menu go to the sales tax setup. Then make sure
the sales tax in question (for example sales tax one) is turned
on and the value is set. Also in this section make sure the minimum
tax is set to zero unless your state or local municipality requires
a minimum tax. The second place needed to configure in order for
sales tax to work is the product database. In the product database
make sure your items have a tax code of *1* assigned to them.
After those two settings are set, open up the cash register program
and verify the tax is being applied.
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Q:How do I copy my inventory to another location?
A: Make a copy of the POSData folder. Then paste that folder into
the C:\WinPOS40\ directory of the machine you wish to copy the
inventory into.
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Q:The label is not printing aligned?
A: If the printer is printing however the labels are not aligned
or they are not scanning, it could be the label file. The label
file can be adjusted however a copy of the file will need to be
sent to us. Alternatively if the specific label can be identified
we can send a corrected version of the label via the internet.
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Q:I'm getting a "cannot access products.mdb file" error?
A: This may be a networking issue. The file is not accessible due to a down network.
If establishing a network connection does not remedy the issue,
check for database corruption using Microsoft Access.
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Q:When opening Databases in Store Manager Office nothing happens. The computer appears to freeze and the Store Manager Office screen does not change.
A: The GRIDDEFS.API file in the POS Data folder has become corrupted.
Close all instances of Store Manager and delete griddefs.api from
the posdata folder. When Store Manager is opened again it will
create a new griddefs file with all of the default settings.
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Q:I'm having trouble inputting data into store manager it is not taking the info and is changing it to zero.
A: Ensure that US English is selected as the system's default language. (most European
language settings this is the standard notation) which uses the
" , " instead of the period to denote place markers.
Which store manager has issues with.
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Q:
I need to change the database location without opening stock manager
A: In order to change a setting in Stock Manager without accessing
the program you will need to use the regedit function in windows.
Go to the following key and make the change desired.
HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Stock
Manager\Preferences\Database
Double click on the Database_File and then change the path to
the new path.
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Q:
How can I make the Cash Register ask me if I want identify the
customer?
A: Proxis office > setup > system setup > more settings > under
the identify customer option choose always remind.
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Q:
I´ve read the manual on creating gift cards but the item
"GC" no longer exists in my inventory, how do I get
it back?
A: A new item will need to be created, with the product code GC
and the type code to 6. Everything else can be left at their default
values.
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Q:
Every time I hit the tender button I get the following error "Transaction
is not in Index in this table. In subput receipt-40," how
do I fix this?
A: This could indicate a corrupted receipt.mdb file, either replace
file with a new file (contact Posguys tech support for this) or
run a compact and repair using Microsoft Access, this issue is
easily fixable however can be complicated we recommend contacting
Posguys support for this issue.
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Q:
How do I change the default amount of money my cash drawer starts
with when opening the store?
A: In the Store Manager office under setup, system setup, more settings,
clear cash drawer totals, you can place any value amount as your
default drawer totals after closing the register.
top
Q:
What information can Proxis Store Manager export?
A: All information in Store Manager databases can be exported to
text files which can then be manipulated in other software or
imported in to other programs.
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Q:
Cash Register gives the message "PC Charge is not running"
when trying to process credit cards.
A: PC Charge needs to be running and visible in the System Tray
before opening the Cash Register program. Close the Cash Register,
opened PC Charge, and re-opened Cash Register. To prevent future
issues, add PC Charge to the Windows Startup folder to ensure
it is running whenever the PC is booted up.
top
Q:
Require cashier identification (system preferances) does not cause
the register to lock up start.
A: The issue most likely stems from corrupted API files, delete
the following files: localdef and sysdef. Then restart the machine.
top
Q:
The software will not allow a second copy of the receipt to be
printed it is giving me an error.
A: The software most likely has corrupted API file. Delete the file
*Localdef* from within your POSData folder (C:\WinPOS40\POSData).
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Q:
How to do I setup bottle deposits?
A:
To setup bottle deposits you will setup what is known as a carry
along. To create a carry along, first open the Products database
table in Proxis Office (File ~ Open Database Table ~ Products),
then enter a *C* in the Kit/Carry Along field/column for the primary
item to notify the system that a carry along is associated with
this product.
Now open the Kit database table in Proxis Office (File ~ Open
Database Table ~ Kits) and enter the items to carry along into
the appropriate fields/columns:
• Product Code, 010223123456 (sodas product code)
• Show, Yes (Yes or No--all Carry alongs show on receipts)
• Product 1, DEPOSIT001 (product code for carry along item)
• Qty 1, 1 (quantity to carry along)
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Q:
How do I print a detailed report of my product sales?
A: To pull up a report on product sales, you will need to use the
preloaded report query within the products database. To access
this you will open the products database within the back office
(file ~ open database table ~ products). Then click on the report
queries menu button and click view load saved reports. Choose
the *Day sales by item rpt* this will load up a query listing
what has been sold for that day (note there are also Month sales
and Year sales rpts identical to these).
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Q:
How do I setup credit limits for my customers?
A: Go into setup > system setup > use credit limit option. After
you check this box when creating the customer in the cash register,
the software will now ask you what limit you would like to set
for that customer.
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Q:
Where is the file from the CS1504 being downloaded to?
A: If the synchronization is being completed with no problem the
downloaded file should be within the program directory. (C:\Program
Files\Proxis Software\CS1504\). If it is not that indicates that
the program was ran as a shortcut. In order for the program to
work correctly you need to run it directly from the executable
found in the directory listed above, (C:\Program Files\Proxis
Software\CS1504).
top
Q:
I'm receiving a "file not found" error when synching a xt50.
A: Verify that you have Stock Manager installed instead of Proxis
Mobile Inventory. If you have Mobile Inventory installed instead,
uninstall it and install Proxis Stock Manager.
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Q:
I´m getting a error when exporting my vendor database for
Quickbooks.
A: When creating the csv file the software is giving a *Output file
access error, Error: 6277*. In order to fix this issue, shutdown
the software and rename the file data.csv (located in the C:\WinPOS40\POSData
folder). After that you should be able to perform the import again
and it should import just fine.
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Q:
Day sales item report is showing all products ever sold.
A: This indicates that the register is not being closed at the end
of the day properly. When the register is closed at the end of
the day, you need to have the check box *Clear Product Daily Database
Sales Totals* checked. Once this is done youll be able to review
on a daily basis what items were sold.
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Q:
How can I prevent my register from allowing negative quantities?
A: The software itself only has a warning alarm that can be set
when a given product equals zero or less. To set the software
to have this alarm go into the Proxis Office then into: Setup
menu~ System Setup. Choose the setting, *Notify when inventory
equals zero.*
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Q:
How do I refund a customer their balance on their accounts?
A: Identify the customer and then enter PAY into the cash register
(this is assuming the PAY item was not deleted from inventory).
Enter a negative amount (equal to the customer´s account
balance) and then tender. Change due will be equal to the customer´s
balance. After that is complete, you can finish the transaction
by paying the customer in cash.
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Q:
How do I install the POS database on a network drive?
A: Install Store Manager on the first station as a Server. Copy
the POSdata folder from C:WinPOS40 to the network drive then uninstall
Store Manager. Install Store Manager on all the other PC´s
as a network client. Use the Network setup program to direct all
Store Manager installations to the net.id in the POSdata folder
on the network drive.
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Q:
What do I do if I get an error 70 message when processing credit
cards?
A:
Verify you are not running any anti-virus or spyware software. These
softwares often are set by default to scan files upon creation or
when modified. This conflicts with Proxis because, it creates/modifies
a file whenever it processes a credit card. To correct this open
up your anti-virus/spyware software and add the following extensions
to the exceptions list: .in , and .out
These file extensions allow communication between Store Manager
and PC Charge so it is is important they are not blocked.
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Q:
I am receiving errors in Store Manager Register and the software
closes when accessing product details for some items.
A: There is an invalid entry in the *Tax Code* field. Any time something
was entered into Tax Code other than 0-8 the product would result
in an error. To prevent this, move any extra information in the
*tax code* field to *open text field 1* and deleted all information
from the tax code field that does not pertain to the actual tax
code.
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Q:
When processing returns in Cash Register (Actions>Sales Return),
F7, F8, and F9 are grayed out (not available).
A: This issue has been corrected, if you experience this issue you
should upgrade to the latest version of Proxis Store Manager.
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Q:
I am having problems generating the quick books export file. I
get an "20477 Invalid File Name" error.
A: Regional settings are not set correctly in Windows for Store
Manager to work correctly. Problem is resolved by going into Windows
Control Panel > Language and Regional Settings > Customize > Date
and changing the Short Date Format to mm/dd/yy.
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Q:
Data integrator is not functioning correctly and is not uploading
my data.
A: Data integrator must be run from the WinPOS40 folder that contains
the posdata folder to be updated.
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Q:
I´m running Windows WePOS and my help file is not functioning,
why?
A: The Windows Embedded operating system does not have the winhelp32
function installed. Microsoft has released a hotfix for this (http://support.microsoft.com/kb/905876).
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Q:
When closing out the register, Store Manager gives an error saying
that a printing error has occurred and the report did not print
out correctly.
A: Removed all API files from posdata and error stopped. Gradually
inserted API files to identify which one was causing the error.
Error began again after inserting misc32.api. Opened misc32.api
in wordpad, it lists various tender categories including user
defined 1 which had a long title. Opened office went to setup>system
setup>more and shortened the title to about 10 characters.
Saved changes and tested by closing the register successfully.
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Q:
Store Manager gives an "Error: 70" when using PC Charge
and Avast anti-virus software.
A:
Avast is blocking the use of .in and .out file extensions which
are used by PC Charge. To prevent this:
Double click on the Avast icon in the system tray
Find the "Standard Shield" module on the left and click
on it
Change the protection level to "custom" and click "Customize"
Click on the advanced tab an add *.in and *.out to the list of paths
to be excluded.
Opened Store manger and tested credit cards successfully.
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Q:
Customer is getting an error 20477 when trying to create a Quickbooks
import file. A: This is due to the date format settings set on the computer;
by default Windows sets to a M/D/Y format, however, when Proxis
created a Quickbooks import file it requires the settings on the
computer to be set to MM/DD/YY.
In order to change this go to control panel,regional and language
settings, customize, date and change the short date format.
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